Our UK-based Monitoring Call Centre is available 365 days a year, offering emergency support services to help you in leading a safe and independent retirement. Our specialist knowledge of the industry offers you and your family reassurance, with friendly professionals ready to help.
*All prices are excluding VAT.
*All prices are excluding VAT. Minimum 12 month subscription.
Pearl Personal Alarm:
*All prices are excluding VAT.
If you have purchased peripheral devices such as smoke alarms or fall detectors, these will call through automatically when activated.
We aim to answer 97.5% of calls within 1 minute. If there is a short wait, an automated voice will confirm your call is in a queue.
One of our Call Operators will assist you and, where required, will call your listed contacts or the emergency services.
Call was answered within seconds. After taking details of problem asked me to stay on the line while an ambulance was called. Came back on to advise ambulance was on the way. Called home number twice afterwards to check if the ambulance had arrived and when my wife was able to confirm I had been taken to hospital for a full check over she said she hoped all would be well. Thanks to the operator.
David Grace
I find that having Careline Support makes me feel safe in my home while living alone I know that help is just one press button away. I have used this help in an emergency when I couldn’t breathe and everything was done so quickly, a paramedic was here within five minutes followed by an ambulance in another five and all the time the lady that answered my call was reassuring me the whole time. I certainly wouldn’t want to be without Careline Support now.
Iris Neighbour
It’s very reassuring to know that at the press of a button, help will be on hand and Careline operatives are very efficient and friendly in helping with problems It’s a real asset to any apartment.
Edmond Kaye
Very quick response, professional and friendly, helpful team. We made a phone enquiry on Friday and 3 days later by Monday had the falls package unit set up in mum-in-laws home.
Maria Browning
I was extremely poorly, and my call was answered immediately, efficiently and with the utmost care. If I could give 6 stars I would.
Diane
If you are still unsure, our team will be on hand between 9am-5pm on 01425 205547
to assist with your enquiry.
As you may be aware, the telecoms industry announced its intention to retire analogue telephone networks by the end of 2025. To ensure a secure support for our Customers, our alarms come with a mobile network SIM inside. This means, where there is good mobile signal, it does not need to be connected to a landline telephone or broadband to work. Your alarm will be futureproof and will not require replacement following the analogue to digital switchover.
Your base alarm will come with a back-up battery which means if the plug supporting your alarm is switched off for any reason, your alarm will continue to work on the back-up battery. An alert will also be sent to our operational system so we can contact you to let you know your alarm is running on the back-up
In short- yes! When you choose to get your personal alarm, we will ask you to provide us with information relating to relevant medical information and history. We can turn up the volume of your base unit for you or call your telephone if you prefer this way of communication. There is also Bluetooth capabilities for your alarm unit meaning you may be able to connect separate speaker devices to your alarm to put in another area of your home. Ultimately, whether you can hear us or not, we will always get you help arranged.
Our Operators are not able to initiate a call through your alarm device. Your alarm can only be activated if you press the pendant or base alarm unit. If one of our Operators wanted to follow up with you relating to a previous call, they will call you via the telephone number provided to us on your Customer information form.
Careline Support LTD have an average answer time of under 10 seconds. In line with the TSA standards, we will answer over 99% of calls within 180 seconds and 97.5% in 60 seconds.
