Call Centre Night Supervisor
Ringwood, Hampshire, BH24 3FA
Current Opportunities
Call Centre Team Leader
Ringwood, BH24 3FA
Night Call Operator
Ringwood, BH24 3FA
Open to Applications
Full and Part time positions available
We have a variety of shifts available including early mornings, days, nights and weekends. By sending us your CV, one of our team can update you on the available opportunities to find out more about the company and the role.
Send your CV to [email protected]
What you’ll be doing as a Call Operator
Taking incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls (sometimes people are just looking to hear a friendly voice).
- Adding information and accurately logging each call into our CRM call handling platform
- Playing your part in a supportive team environment to provide the best possible experience to Residents
- A variety of shifts can be offered including full-time, part-time, days, nights, and weekends
- Senior positions are also available for experienced customer call handlers
What we are looking for
- Great customer service experience whether that be from call centres, retail, hospitality, or the care sector
- You’ll be a great communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and have excellent problem-solving skills
- You’ll possess a good standard of English and be able to enter data into systems accurately
What you can expect in return
- We offer competitive rates of pay DOE, from £12.12 per hour, (full-time equivalent to £23,300 per annum)
- Fantastic Colleague benefits
- Supportive and friendly team
- Extensive training from your initial induction and throughout your career
- Career development opportunities
- Safe, secure and contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you’ll be making a positive difference every day
- ‘Pizza Friday’ – pizza for lunch on the last Friday of the month
- Sports & Social Committee, charity and fun days
- And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!
Our values – TORCH
Our values are at the heart of everything we do here at Careline. Chosen by our Colleagues across the group, our five core values shape our business and truly define who we are. Our values are deeply embedded in the company and are an important factor of everything that we do from making difficult business decisions to recognising fantastic contributions.
We Trust each other to make the best decisions
We are Open about our plans
We respect one another
We are clear in our communication
We are honest and take pride in being our true selves
There is a great culture here, it is a friendly place to be and learn together
James Knight, Head of Commercial
I love the job as it allows me to help people and provide peace of mind.
Lynne, Senior Careline Operator
The satisfaction I get from this role is great. I find it very rewarding to know I have made a difference.
Rachel, Careline Operator
I really enjoy working with the fantastic team and supporting owners with their independence.
Paula, Careline Operator
I love the feel-good factor at Careline – it is so important to me when working.
Dolan, Careline Operator
Join the Careline family
If you can’t find an active vacancy but would like to be part of our success story, please send us your
CV and covering letter.